Services

NEON Asset Management partners with you to achieve your vision. Both discrete engagements, and secondments are offered.

The best outcomes are achieved through the collaborative creation of outputs designed to meet your specific needs. This ensures deliverables can be genuinely embedded in the business to add value now and into the future.

The core services offered by NEON are outlined below. These can be delivered individually, in combination, or as customised subsets to suit your specific requirements.

Secondment

Secondment is offered when you need flexibility and support on a wide range of tasks and it’s not practical to develop a clear and definitive scope of work.

Assessment & Planning

Understand the maturity of your business across the scope of Asset Management, and secure a clear and stepped plan to guide improvement implementation and embedment.

  • To understand how your Asset Management System measures up against ISO 55001 and what steps are required to achieve compliance, conduct an ISO 55001 Gap Assessment.

    NEON is ideally positioned to support your preparation for ISO 55001 certification.

    • Experience conducting ISO 55001 gap assessments and certifications across a range of industries

    • Active involvement as a member of ISO/TC 251 in the revision of the ISO 55001:2024 standard

    • Alignment to the principles and requirements of ISO 17021-1, ensuring competency, consistency, and impartiality.

  • NEON is fully equipped to certify and surveil your Asset Management System (AMS) to ISO 55001.

    Certification through NEON goes beyond a basic compliance check. It includes a thorough desktop and on-site assessment, followed by a detailed, clause-by-clause report. This report outlines observed Asset Management practices, identifies any major or minor nonconformities, and communicates opportunities for improvement in alignment with the requirements of the standard.

    Achieving ISO 55001 Certification demonstrates to both internal and external stakeholders that your AMS is purposefully designed and effectively implemented to support your organisational objectives. That means spending less time justifying your approach, and more time getting value from your assets.

  • ISO 55001 Audit Training is designed to help you navigate the audit process confidently and present your Asset Management System (AMS) in the best light.

    Your AMS must be clearly understood by those participating in the audit. This training ensures your team is well-prepared and includes:

    • Practical guidance on structuring responses to give auditors the information they need clearly and efficiently

    • A personalised and comprehensive AMS reference guide outlining how your AMS meets ISO 55001 requirements and where to locate supporting evidence

  • Improving Asset Management maturity brings a broad range of benefits. At the highest level, it enables you to get more value from your assets, reduce risk, and provide assurance to stakeholders.

    The first step toward unlocking these benefits is understanding your current state. That is precisely what an Asset Management Maturity Assessment provides.

    NEON can assess your organisation across the entire scope of Asset Management, using the GFMAM’s 39 or 40 subjects. The assessment includes an extensive and structured report, describing your Asset Management maturity and opportunities for improvement.

    With experience conducting maturity assessments across multiple industries, and as a key contributor to the 2024 update of the GFMAM’s Asset Management Landscape, NEON is uniquely positioned to provide you with meaningful and actionable insights.

  • Once your Asset Management maturity is understood and improvement opportunities are identified, the next step is to develop an Asset Management Improvement Plan (AMIP).

    The AMIP creation process typically includes:

    • Compiling and categorising identified improvement opportunities

    • Drafting initial task groups and tasks to address these opportunities

    • Linking tasks to benefits, in alignment with the Asset Management Objectives

    • Prioritising and rationalising tasks based on impact and feasibility

    • Describing selected tasks in detail

    • Sequencing tasks to form a logical and achievable implementation roadmap

    With a proven track record of developing and supporting successful AMIPs across a range of industries, NEON knows how to design practical, results focused plans that can be effectively implemented.

Transformation

Transform the elements of your Asset Management System to enable effective governance and assurance, organisational alignment, integration of processes and functions, sustainability, adaptability, and the achievement of your objectives.

  • Define your Asset Management System (AMS) and establish guiding principles to support the creation, maintenance, and utilisation of your AMS elements.

    This service offering includes the following:

    • AMS Scope

      Define the scope of your AMS in terms of processes, artefacts, tools, business functions, the asset portfolio, operational boundaries, and other management systems.

    • Asset Management Framework (AMF) and AMS Map

      Visually lay out the elements within your AMS to show how the pieces fit together to serve your objectives.

    • Asset Management System Description (AMSD)

      Describe the elements within your AMS, including their purpose, what they comprise, how they integrate with other elements, and what roles are responsible for them.

    • Asset Management Policy

      Create an Asset Management Policy with guiding principles that provide a framework for setting clear Asset Management objectives.

  • Establish structures and processes that support effective, timely, consistent, and clearly justified decision making. This will maximise value from your assets and support the achievement of your organisational objectives whilst retaining an acceptable risk position. This service offering includes the following:

    • Value/ Risk Management Framework

      Define what your organisation values and develop methods for risk based value quantification across various value/ risk categories. Create processes for the identification, assessment, and treatment of risks and opportunities.

    • Asset Management Objectives (AMOs)

      Develop SMART AMOs that reflect the needs of internal and external stakeholders, consider your business context, and support the achievement of your organisational objectives.

    • Performance Management Framework (PMF)

      Design and populate a framework for a comprehensive set of performance measures and targets to underpin your AMOs and guide strategic, tactical and operational decision making.


  • Leverage your Decision Making Framework to develop strategies and plans that drive the achievement of your organisational objectives. This service offering includes:

    • Strategic Asset Management Plan (SAMP)

      Develop a concise and actionable SAMP that supports your organisational objectives. This artefact typically includes a description of the current state and target future state of your Asset Management System and asset portfolio, strategies and plans to achieve the target future state, and guidance on Asset Management planning.

    • Class/ Driver/ Area/ System Strategies

      Develop lower level strategies to support the SAMP, centred around asset classes, Asset Management objectives, geographical areas, or asset systems.

    • Planning Approach Documents

      Document the processes and steps used to craft plans that support specific strategies.

    • Asset Management Plans (AMPs)

      Create AMPs that effectively support strategies and objectives whilst considering operational constraints by clearly detailing what needs to be done, when it needs to be done, interdependencies with other activities, and what resources are required.

  • Ensure asset information is effectively and consistently managed through all of its lifecycle phases. This supports sound decision making and maximises value to the organisation. This service offering includes:

    • Asset Information Strategy

      Develop an Asset Information Strategy that aligns with the SAMP. This artefact clearly describes the current and target future state of asset information and asset information management practices in your organisation. It also details the plan to achieve the target future state.

    • Asset Information Standard

      Create a clear set of asset information requirements aligned with business processes. Document asset information specifications to support data quality. This element covers all key types of asset information, including asset hierarchies, physical asset data, spatial data, work management data, performance and condition data, and cost data.

  • Develop vital Asset Management System (AMS) supporting elements to ensure the Plan Do Check Act cycle runs completely and effectively. This service offering includes:

    • Management of Change Map

      Support the identification and management of changes within the AMS by developing a view of how top-down, bottom-up, and lateral changes flow through the AMS elements.

    • AMS Communication Plan

      Identify AMS stakeholders and define their communication requirements. Develop a structured communication plan that outlines what information must be communicated, when, how, and to whom. The plan addresses both BAU and AMS improvement communications to ensure clarity, transparency, and engagement across the organisation.

    • Competency Framework

      Document the asset and AMS competencies required to support the achievement of your Asset Management Objectives. Assess the current competency in your organisation. Then develop a plan to satisfy those competency requirements. This service directly supports the training offering.

    • Assurance Framework

      Establish a Three Lines of Defence approach to assurance. This ensures that appropriate risk controls are identified, documented, and implemented to manage and mitigate risks to Asset Management Objectives.

    • Governance Framework

      Create an effective avenue for management review of the AMS to ensure it is effectively developed, maintained, and implemented. Includes the development of clear AMS review requirements, mapping the requirements to the appropriate forums, and support in designing or refining review forums and committees.

Value Realisation

Implement Asset Management activities to minimise costs, manage risks and opportunities, optimise performance, and provide value to your organisation in line with your purpose and objectives.

  • Leveraging the decision making framework, develop and utilise effective investment planning processes. These processes will clearly justify investment decisions to internal and external stakeholders and deliver more for less with reduced risk exposure. This service offering includes:

    • Asset Investment Planning Processes

      Create processes to optimise investment within subsets of the asset portfolio and then for its entirety. Then produce an array of risk based value and performance projections for a number of portfolio investment scenarios to support a final decision.

    • Asset Investment Planning Tool Implementation

      Adopt advanced asset investment planning tools to support the prioritisation and optimisation of investment across your asset portfolio to achieve your objectives.

    • Business Case Development

      Create robust business cases for investment that demonstrate value optimisation, risk minimisation, and alignment to your objectives.

  • Ensure the success of your regulatory submission by clearly demonstrating prudence and efficiency. This service offering includes:

    • Direct Submission Development Support

      Hands-on assistance in preparing and structuring your regulatory submission to ensure clarity, compliance, and persuasive alignment with regulatory expectations.

    • Early Capability Assessment

      Conduct an early evaluation of your organisation’s capability to develop a robust submission. Includes the identication of short, medium, and long-term opportunities for improvement.

    • Draft Proposal Review

      Conduct a comprehensive review of your draft submission. Includes the identification of actionable improvements that can be incorporated within the submission timeframe to significantly increase the likelihood of regulator approval.

  • Establish effective processes to manage the delivery of capital, maintenance, and operations activities through both internal teams and external contractors. This service offering includes:

    • Work Planning Processes

      Assist in designing or refining work planning processes to effectively package, schedule, and dispatch capital, maintenance, and operations tasks. This maximises safety, efficiency, and resource utilisation.

    • Work Planning Tools

      Provide support for the deployment of work planning and mobility tools to enable efficient work execution and accurate data capture. This will enhance overall performance and transparency.

    • Maintenance Planning

      Assist in developing and implementing preventative and predictive maintenance programs through the use of various Reliability Centred Maintenance techniques. Includes conducting FMECA analysis, building comprehensive maintenance libraries, and activating and rolling out preventive maintenance activities.

    • Asset Hierarchy Capture

      Support the update of asset hierarchies across your portfolio. Includes engaging field staff to capture existing knowledge and coordinating well planned, bundled inspections for efficient data collection and verification.

  • Leverage your Value/Risk Framework to conduct comprehensive risk, opportunity, and criticality assessments across your asset portfolio. These assessments demonstrate how uncertainty may impact the achievement of your Asset Management Objectives.

    This service offering includes:

    • Risk and Opportunity Assessments

      Develop detailed risk/opportunity assessments, clearly depicting inherent risk, controls, and residual risk. Includes consideration of the likelihood of loss of control due to each identified threat, as well as arrays of likelihood of consequence and severity of consequence pairs for each threat. Also includes the illustration of the resulting risk position, not as a point, but as a line on a risk matrix, depicting the range of possible outcomes that may occur and their likelihood.

    • Bow Tie Modelling

      Create Bow Tie risk and opportunity models to visually map threats, potential consequences, and the corresponding risk controls. This supports clear and intuitive communication of risk scenarios and mitigations.

    • Criticality Assessments

      Develop robust and enduring criticality assessments to guide asset management strategies for large asset populations. Analyse arrays of likelihood of consequence and severity of consequence pairs to determine asset criticality. Where practical, apply data-driven tools for automated criticality calculations to ensure consistent and scalable assessment.

  • This service offering builds directly on insights from the Competency Framework. It provides tailored training aligned with your Asset Management System (AMS). It is designed to develop the competencies your organisation needs to build, maintain, and effectively use your AMS. This will ultimately support the achievement of your Asset Management Objectives. This service offering includes:

    • Training Plan

      Develop a training plan tailored to your specific AMS, organisational context, and competency needs.

    • Training Material

      Develop training materials specific to your needs to ensure relevance and practical application.

    • Training Delivery

      Delivery of training sessions to build the required skills and knowledge across your organisation.